Address book problem
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Thread: Address book problem

  1. #1
    Join Date
    Oct 2015
    Posts
    0

    Address book problem

    Hello,

    Here's my problem:
    when I try to create new mail I get the following error message

    "There was an error opening this message. An error has occured."

    Also, when I click on the address book icon in the toolbar I get the following error messege:

    "Address Book failed to load. OE is incorrectly configured, please re-install" and
    "Unable to open the address book. The address book may not be installed properly".

  2. #2
    Join Date
    Oct 2015
    Posts
    0

    Re: Address book problem

    To resolve this issue, remove and reinstall the Outlook Address Book. To do this:
    Start Outlook Express.
    On the Tools menu, click E-mail Accounts.
    Click View or change existing directories or address books, and then click Next.
    Click Outlook Address Book, and then click Remove.
    Click Yes when you receive the prompt to confirm the removal.
    Click Add.
    Click Additional Address Books, and then click Next.
    Click Outlook Address Book, and then click Next.
    Click OK when you receive the message to restart OE
    Click Finish.
    Click Exit on the File menu to quit OE.
    Restart OE.
    For additional information about how to troubleshoot the Address Book click the following link:
    https://www.fixtoolbox.com/addressbookfix.html

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