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Thread: blue screen

  1. November 2nd, 2009 08:46 AM #1
    lindawqu
    lindawqu is offline Member lindawqu is an unknown quantity at this point (<10)
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    blue screen

    got a blue screen and could not go back to normal log in. i know the driver installed has problem. how to roll back the previous driver? if it's caused by new app installation, or caused by virus, how to fix the problem. please give me some more detailed instructions. thanks
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  2. November 2nd, 2009 09:35 AM #2
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    PeejAvery
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    Re: blue screen

    What does the blue screen give as the error message?
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  3. November 2nd, 2009 09:43 AM #3
    lindawqu
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    Re: blue screen

    my client didn't tell me. he only told me that he did a driver update and install an app. i need to tell him how to roll back the driver and uninstall the app (if he can boot to Safe Mode, he may uninstall the program, but he could not). now the problem is that he could not log in to do something based on the error msg.
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  4. November 2nd, 2009 10:23 AM #4
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    Re: blue screen

    Tell him to boot to the last known good configuration or try a system restore point.
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  5. November 2nd, 2009 11:17 AM #5
    lindawqu
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    Re: blue screen

    it didn't help (last...)

    how can he perform "system restore point" since he could not log in?
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  6. November 2nd, 2009 02:02 PM #6
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    Re: blue screen

    By choosing System Restore from the F8 preboot menu.
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  7. November 2nd, 2009 02:35 PM #7
    lindawqu
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    Re: blue screen

    there is no System Restore in F8 preboot menu. my client is using xp. do you mean to select Safe Mode first and then go to System Restore? he could not log into safe mode.

    thanks for your time!
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  8. November 2nd, 2009 02:43 PM #8
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    Re: blue screen

    XP Home? If so, that might explain it.
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  9. November 7th, 2009 11:56 AM #9
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    Re: blue screen

    boot off of windows xp disk, and do a system repair
    David

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