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  1. #1
    Join Date
    Apr 2011

    UTM Parameter tracking issue - please read.


    I hope someone here can help me.

    I am using a white label website, which I have branded to look like my product, rather than a 3rd partys (so my splash screen taking a user to the 3rd party site).

    I have installed the 3rd party conversion tracking code (tracks utm parameters. As required, i installed the code in the footer.

    The tracking code tracks a conversion; users fill out a form to join the service free. The form post's to the 3rd party site.
    Just backtracking, I added a CNAME so once user post form, it goes to http://www.CNAME.Domain.co.uk

    The tracking code has been inserted correctly. But the utm parameters are not being tracked.

    My Question is ‘What could be the cause of the utm parameters not being tracked?

    The site is written in PHP, HTML, JS… and if this matters, the files are all read only, and the .htaccess has this code in it “options –Indexes” (written exactly like that)

    Here is a sample of the tracking url, which is auto generated for me by the 3rd party site, and does not work…


    When viewing my home page in httpfox after clicking on the above link, all is fine, except I notice a 404 error on one of the lines.


    I’ve copied the full error as displayed in httpfox:
    (Request-Line) GET /undefined//CNAME.Domain.co.uk/assets/generic/scripts/referral.js HTTP/1.1
    Host www.DOMAIN.co.uk
    User-Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0
    Accept */*
    Accept-Language en-gb,en;q=0.5
    Accept-Encoding gzip, deflate
    Accept-Charset ISO-8859-1,utf-8;q=0.7,*;q=0.7
    Keep-Alive 115
    Connection keep-alive
    Referer http://www.DOMAIN.co.uk/?utm_source=...tm_term=biggs1
    Cookie __utma=139421942.1952161421.1303574810.1303574810.1303574810.1; __utmb=139421942.1.10.1303574810; __utmc=139421942; __utmz=139421942.1303574810.1.1.utmcsr=google|utmccn=houses|utmcmd=(not%20set)|utmctr=biggs1

    Here is the response code:
    (Status-Line) HTTP/1.1 404 Not Found
    Date Sat, 23 Apr 2011 16:06:49 GMT
    Server Apache
    Vary Accept-Encoding
    Content-Encoding gzip
    Content-Length 288
    Keep-Alive timeout=2, max=92
    Connection Keep-Alive
    Content-Type text/html; charset=iso-8859-1

    Any ideas? What could be causing the utm/conversion tracking not to work?
    Cheers in advance.

    P.s, want to keep my domain confidential, sure you guys will understand.

  2. #2
    PeejAvery's Avatar
    PeejAvery is offline Super Moderator Power Poster
    Join Date
    May 2002

    Re: UTM Parameter tracking issue - please read.

    Without seeing some code...there's no way to tell you what's the problem. What's the form look like? What code handles the redirect?
    If the post was helpful...Rate it! Remember to use [code] or [php] tags.

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