My emails go to spam!

[aldc77]

Hi,
I am having a problem with the emails on website I did for someone. They have a list of customer to send prices list monthly, but the emails on most of them goes to the spam folder.

Email is very simple, with HTML text and one link. This is the email format:


From: [email protected]
to: [email protected]

Two lines of text here bla,bla,bla

link here (to www.senderdomain.com)


end of mail....

I know they can go to the spam and make it 'not spam', but out of 5k customers we don't know how many of them are getting it or not. Also WHY are they going to spam?

Thanks and any help will be appreciated!

[Cimperiali]

Which is the subject of the mails?

[Mur16]

If the recipients are truely customers then you can put their name (not email address) in the subject line. This will probably fix your problem. I would also put their name in the body of the email somewhere.

[aldc77]

Thanks Mur16, will try that!

Cimperiali, the subject is something like 'Price List - January 2011'.

Thanks!

[Cimperiali]

could it be you sent same mail to too many people at a time? Could you send same mail multiple times, instead of send one to many?

[PeejAvery]

Sometimes...it doesn't matter even if you are sending out a completely legitimate e-mail list. If your provider or other e-mail servers flag you, then you're toast until you contact them.

I would suggest matching to see if all e-mails to specific domains end up in spam.

[GremlinSA]

Try by adding a SPF txt record to the DNs records for the Originators domain..

Many Mail clients use this as a test to see if the origin of the E-mail is qualified to send mail for that domain..

This will also happen where the SPF record already has the Domains Mail Server listed as the Only source of Legit emails.

Ad the Servers IP to the SPF record and that should help prevent many from landing in the Junkmail Folder....